Returns & Exchanges

At The Dua Brand, we strive for complete satisfaction with our handcrafted fragrance inspirations; however, due to the personal nature of our products, we offer a specific return window to ensure hygiene and quality standards are maintained.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and a brief explanation for the return or exchange.

• 2.
  Verify Eligibility

  Ensure the fragrance bottle is at least 95% full and remains in its original packaging to qualify for a return under our satisfaction guarantee.

• 3.
  Secure Packaging

  Carefully pack the item in its original box with protective padding to prevent leakage or breakage during transit back to our facility.

• 4.
  Receive Refund or Credit

  Once our quality control team inspects the returned item, we will issue a refund to your original payment method or provide store credit within 5-7 business days.